On 21stFebruary 2019, RRS, a top brand in large item logistics and Yadea Technology, a leader in electric bikes, established a strategic partnership in IoT ecosystems in Qingdao City. At the launch ceremony, both parties released the first new logistics model and 521 service system in the electric car industry. Lu Jinlong, president of Jiangsu Bicycle Association, Wang Zhanggang, CEO of RRS Logistics and Xu Shuchang, Li Wenliang, vice presidents of Yadea Group attended the ceremony.

Focus on user experience and build the first logistics service model in the industry

In recent years, with the penetration of e-commerce and constant upgrades of logistics services, the online sale of electric bikes has also been picking up. However, compared with major appliances such as refrigerators and washing machines, the increase of online electric bikes sales is much slower. The reasons behind this lie with the complex structure of e-bikes, high damage rate and delayed logistics. Moreover, there is also a lack of service standards, after-sales services, online and offline interaction, etc. These issues have directly affected user experiences and impeded the development of the industry.

To cure these industry ills, RRS Logistics and Yadea Technology have created new logistics scenarioses by providing customized e-bike mobility solutions and launching the “521” service system of the e-bike industry. The “521” service system includes 5-min order response, 2-hour solution, and 1-time door-to-door service. Users are offered a one-stop solution with the “3 free 1 receipt” value-added service, including free unboxing, free installation, free testing and free record of sign-off receipt. On top of that, Yadea provides an innovative service experience including things such as an exclusive battery change service, VIP service, dual-insurance for the rider and the bike and standard services. Users can rest assured after they purchase e-bikes online.

Li Wenliang, vice president of Yadea Technology, mentioned that Yadea has been leading the industry by adhering to the philosophy of “Focus on Customers and Make Them Happy with Yadea Products” and the strategic positioning of “Make Better Electric Bikes” proposed by the founder of Yadea, Dong Jinggui. The cooperation with RRS Logistics can be attributed to its leading service capability and innovative development model. By combining the strength of both parties, Yadea will offer first-class logistics and after-sales services and lead the service upgrade in the industry.

As the top brand in large item logistics, RRS Logistics with its micro-enterprises is transforming from a delivery & installation service platform to an advanced social interaction platform. The logistics ecosystem platform has achieved zero-distance interaction with users and created better living, healthy life, agriculture-related service, environmentally-friendly mobility scenarioses based on home appliances, furniture, sports equipment, mobility tools etc. The cooperation with Yadea, supported by RRS micro-enterprise, will further complement the logistics service scenario and provide more customized mobility solutions to e-bike delivery and after-sales.

Lead the industrial reform and create a smart logistics ecosystem for iterated user experience

Having gone through exponential growth over the years, the logistics industry in China has reached a turning point. The development of the internet economy has resulted in diversified and fragmented needs among users, which can hardly be satisfied by the current logistics model. To achieve co-creation and winning together, enterprises must integrate social forces in building an open logistics platform. In the era of IoT, RRS Logistics, through constant innovations and reforms, has transformed from enterprise logistics to a logistics ecosystem platform, from commodity delivery to life-long user interaction and from a transaction platform to an ecosystem platform.

At present, RRS Logistics boasts of a network of 6,000 service points and 3,300 transportation routes, becoming the first all-coverage, simultaneous delivery & installation and door-to-door service network in China’s large item logistics industry. RRS Logistics provides non-discriminatory delivery and installation services to 2,915 counties and districts in China. To further improve users’ experience, RRS Logistics and the China Association for Standardization jointly published the first full-process large item smart logistics service standards, covering warehousing, working, delivery, installation, collection, verification, maintenance and callback, advancing the logistics industry to the era of standardized service.

Relying on the advantages of large item logistics, RRS Logistics not only provides full-process services to over 2,000 brands, including Tmall, JD.com, XiaoMi, Whale, Meilele, NIU E-bike and YIJIAN etc, but is also at the top of the fields of home appliance logistics, furniture logistics and fitness equipment logistics. Within this open and win-win ecosystem, Yadea will benefit from this cooperation and expand its service network to tier three and four cities or even villages and bring standard services to more users in China.